RETURNS & POLICIES
Returns
Returns are only eligible for wrong or faulty items within 14 days of receiving goods. Please also ensure that activewear is kept in good condition when trying them on as returns will only be accepted if activewear is returned clean, undamaged and with all labels still attached.
Sena has a right to reject a return if they do not meet the above conditions. Any sale and/or free items are not eligible for returns. If there are any issues, please contact our customer support team at contact@senaactive.com
We understand that returning items can be a tedious process, so in the case of submitting a return, please follow the steps to make it as easy as possible for you.
- Contact our support team at contact@senaactive.com regarding your return including your order number and items you wish to return. You will receive a reply with our address to process your return within 2-5 business days.
- Bring your package to the post office / courier to process the return. Record and keep receipt with tracking number and receipt number until return has been processed.
- Reply to our email (from step 1)with a photo of the receipt and tracking number.
- Once the items have been returned we will process either a refund or store credit.
Any return fees including but not limited to shipping fees will be paid by the customer.
Wrong or faulty item
If you received a wrong or faulty item, please contact us at contact@senaactive.com immediately with:
- Order number
- Pictures of wrong.faulty item, the packaging and delivery slip
Please ensure that you keep the delivery slip and take pictures between outside and inside of your package. We will then be in contact with you to find a solution for you as soon as possible. Please only return the wrong items if our team asks you to do so.
Refunds
We will issue refunds once your return arrives in our warehouse and has passed our quality test. Please note that this can take up to 7 business days for returns to be processed and allow a further 6-8 business days for refund to appear in your bank account.
Exchanges
Exchanges are not possible for change of mind, however if you need a different size of an item, please kindly reach out to our support team at contact@senaactive.com to process an exchange.